1.1 These terms and conditions ("Terms and Conditions") govern the terms under which you may access and use the website and the services associated with it (together, the "Service"). By accessing, registering with and using the Service, you agree to be bound by the terms of the Terms and Conditions. If you do not wish to be bound by the Terms and Conditions do not access, register with or use the Service. The language of these Terms and Conditions is English and all Services, instructions and transactions carried out in connection with it shall be in English.

1.2 In these Terms and Conditions, the terms "Transfergratis", "we", "us", and "our" refer to:

1.2.1 if you are based in Canada: Onetransfer money transfer systems, inc., a company registered in Canada with corporation number 1301769-9, with its registered office at 1250 René-Lévresque West, suite 2200 Montréal. H3B 4W8 Canada, registered with FINTRAC under no. 21138662;

1.3 The terms "you" and "your" refer to users of the Service, as Senders, Recipients, other users or visitors to the website.

1.4 These Terms and Conditions are effective from the date on which you first access, register or use the Service. The Terms and Conditions may change from time to time as set out in clause 17.3 of these Terms and Conditions.

1.5 The Service was created: (a) to assist customers to send money to their family and friends, and to receive money from family and friends, to pay bills, send funds to self, send money for property purchasing and others from Canada to Cameroon; For security reasons, we recommend that you only send money through the Service to people you know personally. You must not use the Service to send money to strangers, for example sellers of goods and/or services, whether private or retail.

In these Terms and Conditions: "Business Day" means any day on which we are open for business for the execution of Transaction Requests. "Destination Country" means the country in which the Payee receives money through the Service. "Instruction" means a Transaction Request. "Local Taxes" means any taxes or charges payable in the Destination Country. "Payee" means someone who receives money, through the Service. "Payment Instrument" means a valid instrument of payment such as a bank account, debit card or credit card. "Payout Amount" means the amount paid out, after any foreign exchange conversion, to the Payee's account exclusive of the Service Fee. "Prohibited" means activities which involve narcotics, steroids, pharmaceuticals, chemicals, drug paraphernalia, tobacco, seeds, plants, animals, military or semi-military goods or services, weapons (including dual-use goods), adult services or content, bitcoin or other cryptocurrency, binary options or gambling services or any other activities that are prohibited by Transfergratis's policies. "Recipient" means: a Payee, someone who uses the service to receive money sent from the sender. "Sender" means someone who uses the Service to send money. "Services" means any or all of the following services: Money Transfer; "Service Fee" means Transfergratis's fee plus any additional charges or Local Taxes applicable to each Transaction, which Transfergratis may charge, in its sole discretion in accordance with applicable laws, as may be described in these Terms and Conditions, and on the Transfergratis website from time to time. "Service Provider" means a local bank, or other third party service providers (e.g. mobile network operators) in the Destination Country with whom Transfergratis works to provide the Service. "Transaction" means the transfer of money, through the Service, as the case may be. "Transaction Amount" means the amount of money that the Sender wishes to send to the Payee as a Transaction, excluding any applicable Service Fee and prior to any foreign exchange conversion. "Transaction History" means the record of your Transactions on our website which you may access using your email and password registration details. "Transaction Request" means a specific instruction from you requesting us to send money to a Payee through the Service.

3.1 Subject to these Terms and Conditions, we agree to provide the Service to you. You acknowledge that the Service may not be available, in whole or in part, in certain regions, countries, or jurisdictions.

3.2 We are not obliged to process any particular Transaction. When you submit a Transaction Request, you are requesting that we process the Transaction on your behalf and consenting to the execution of the Transaction. We may, in our sole discretion, choose whether or not to accept the offer to process that Transaction. If we decide not to process the Transaction, we will notify you of that decision and repay to you the Transaction Amount received by us, provided that we are not prohibited by law from doing so. If we choose to proceed with the Transaction we may still suspend or cancel it at our discretion.

3.3 Transfergratis reserves the right to modify or discontinue the Service or any part of the Service without notice, at any time and from time to time.

3.4 We may, in our absolute discretion, refuse any Transaction Request (as further detailed in clause 5) or impose limits on the Transaction Amount. We may do so either on a per Transaction basis or on an aggregate basis, and either in respect of one set of registration details or one Payment Instrument or on related sets of registration details or Payment Instruments. We reserve the right, in our sole and absolute discretion, to change the Payment Instruments that we accept, at any time.

3.5 Delivery times quoted on our service levels or elsewhere on our website are representative for the “normal” / average service and are not a guarantee of an individual Service or Transaction time.

3.6 We will attempt to process Transactions promptly, but any Transaction may be delayed or cancelled for a number of reasons including but not limited to: our efforts to verify your identity; to validate your Transaction instructions; to contact you; or due to variations in business hours and currency availability; or otherwise to comply with applicable law.

4.1 You agree that:

4.1.1 you will not access, use or attempt to use the Service to provide any Instructions unless you are at least 18 years old, and that you have the legal capacity to form a binding legal contract in any relevant jurisdiction;

4.1.2 for each Transaction Request that you submit, you will pay us the stated Service Fee in addition to the Transaction Amount. Payment becomes due at the time that you submit your Transaction Request. To the maximum extent permitted by law, the Service Fee is non-refundable unless expressly stated in these Terms and Conditions. If you submit a Transaction Request that results in Transfergratis becoming liable for charges including but not limited to chargeback or other fees, you agree to reimburse us for all such fees;

4.1.3 We may apply a convenience fee for processing credit cards in certain jurisdictions at our discretion. If we charge such a convenience fee, it will be disclosed to you prior to your submission of the applicable Transaction Request;

4.1.4 you will not use any device, software or to interfere or attempt to interfere with the proper working of the Service or any Instruction being conducted through the Service;

4.1.5 in connection with your registration and use of the Service, you will: (a) provide us with true, accurate, current and complete evidence of your identity, and promptly update your personal information if and when it changes; (b) provide us with any identity documentations as may be requested by us; (c) provide us with details of one or more Payment Instruments; (d) provide us with true, accurate, current and complete information as we indicate on the website is required to receive the Service and any other information which may be required in relation to the Recipient; (e) provide us with: (i) any other information that must be provided for a Transaction Request to be properly executed, as specified when you enter the details of the Transaction you are interested in on our website; and (ii) such information relating to the Transaction as detailed in clause 5.4.

5.1 We may refuse any Transaction Request, or Transaction at any time for any reason (or cancel it where relevant). Notwithstanding this, we set out here some examples of when that may occur.

5.1.1 We may, in our absolute discretion, refuse or cancel Transaction Requests, Transactions where we believe that the Service is being used, whether by you or the sending/receiving party, in furtherance of illegal, fraudulent or Prohibited activities.

5.1.2 We may, in our absolute discretion, refuse or cancel Transaction Requests, or Transactions to or from certain Senders or to or from certain Payees, including but not limited to entities and individuals on, or in jurisdictions on, restricted or prohibited lists issued from time to time by any government authorities, if we are required to do so by law, or where we have reason to believe processing the Transaction Requests would violate anti-money laundering or counter-terrorism financing laws and regulations. We may refuse to process a Transaction funded from certain Payment Instruments where we have reason to believe the security of the Payment Instrument has been compromised or where we suspect the unauthorised or fraudulent use of the Payment Instrument.

5.1.3 We may, in our absolute discretion, refuse or cancel Transaction Requests or Transactions if Transfergratis believes you are using the Service to purchase goods or services from third parties you do not know or trust.

5.1.4 We may, in our absolute discretion, refuse or cancel Transaction Requests, Transactions if:

(a) Transfergratis is unable to verify your identity;

(b) Transfergratis is unable to verify the identity of the Recipient;

(c) You do not comply with an information request(s) pursuant to clause 5.4; or

6.1 To the extent permitted by law, once we have received your Instruction, you do not have the automatic right to revoke it.

6.2 Notwithstanding clause 6.1 above, Transfergratis may, in its absolute discretion, attempt to cancel your Instruction if you have informed us that you wish to revoke it. In some cases, Transfergratis may have initiated an irreversible request for funds to be paid out to your Payee by a Service Provider and therefore cannot guarantee cancellation will be successful. For successful revocations Transfergratis will normally refund your money, less any reasonable revocation charges and any Service Fees already charged, within four (4) Business Days.

6.3 If you:

6.3.1 have any problems using the Service; or

6.3.2 are aware of any unauthorized or incorrectly executed Transactions;<br/> you should contact us through the channels listed at the end of these Terms and Conditions without delay and in any event no later than 13 months after the date the Transaction Amount was debited, upon becoming aware of the unauthorized or incorrectly executed Transaction. A request for a refund must be submitted in writing (including by email) to one of the contact points listed at the bottom of these Terms and Conditions, giving the Sender's full name, address, and phone number, together with the Transaction ID, Transaction Amount, and the reason for your refund request.

6.4 If we have executed the Transaction in accordance with the instructions you have provided to us, and that information proves to have been incorrect, we are not liable for the incorrect execution of the Transaction. We will however make reasonable efforts to recover the funds. We may charge you a reasonable fee, reflective of our efforts, to do so.

6.5 Where Transfergratis has executed the Transaction otherwise than in accordance with your Instruction, subject to clause 11.2, Transfergratis will refund the full amount debited. Unless there are exceptional circumstances, no adjustment will be made for any currency fluctuations which may have occurred between the time you pay us the Transaction Amount and the time of credit. 6.6 Any refunds will be credited back to the same Payment Instrument used to fund the Transaction and in the same currency.

7.1 Customer Identification Program. Applicable Canadian federal and provincial law requires all financial institutions to assist in the fight against money laundering activities and the funding of terrorism by obtaining, verifying, and recording identifying information about all customers. We may therefore require you to supply us with personal identifying information relating to you and the Recipient and we may also legally consult other sources to obtain information about you and the Recipient.

7.2 Verification and Checks. We will verify your residential address and personal details in order to confirm your identity. We may also need to verify the identity of a Recipient in the same way. All information provided by you will be treated securely and strictly in accordance with the applicable law. By accepting these Terms and Conditions you authorize us to make any inquiries we consider necessary to validate the information that you provide to us. We may do this directly, for example by asking you for additional information, or requiring you to take steps to confirm ownership of your Payment Instruments or email address; or indirectly, for example by verifying your information against third party databases or through other sources.

7.3 Data Privacy Policy. You consent to our processing your personal information for the purposes of providing the Service, including for verification purposes as set out in this clause. You also consent to the use of such data to enable us and our authorised third parties to communicate with you, and for statutory, accounting and archival purposes, in accordance with the terms of Transfergratis's Privacy Policy. You acknowledge that you have read and consented to Transfergratis's Privacy Policy.

7.4 Government Disclosures. We may be required by law to provide information about you, your use of the Service and your Instructions to government or other competent authorities as described in our Data Privacy Policy. You acknowledge and consent to us doing this.

7.5 Recipient Information. Transfergratis may, as necessary in providing the Service, store all information required of a Recipient to prove his or her identity or associated with their specific Instruction. Such proofs may include a suitable form of valid, unexpired identification from a list of acceptable papers provided by the Service Provider, and/or a transaction ID, a personal identification number (PIN), a "password", a "secret word", or other similar identifiers.

8.1 The Transfergratis website and the Transfergratis Service, the content, and all intellectual property relating to them and contained in them (including but not limited to copyrights, patents, database rights, trademarks and service marks) are owned by us, our affiliates, or third parties. All right, title, and interest in and to the Transfergratis website and the Service shall remain our property and/or the property of such other third parties.

8.2 The Transfergratis website and the Transfergratis Service may be used only for the purposes permitted by these Terms and Conditions or described on the website. You are authorised solely to view and to retain a copy of the pages of the Transfergratis website for your own personal use. You may not duplicate, publish, modify, create derivative works from, participate in the transfer or sale of, post on the internet, or in any way distribute or exploit the Transfergratis website, the Transfergratis Service or any portion thereof for any public or commercial use without our express written permission. You may not: (a) use any robot, spider, scraper or other automated device to access the Transfergratis website or the Transfergratis Service; and/or (b) remove or alter any copyright, trademark or other proprietary notice or legend displayed on the Transfergratis website (or printed pages of the website). The name “Transfergratis” and other names and indicia of ownership of Transfergratis 's products and/or services referred to on the Transfergratis website are our exclusive marks or the exclusive marks of other third parties. Other products, services and company names appearing on the website may be trademarks of their respective owners, and therefore you should not use, copy or reproduce them in any way.

9.1 Where we have materially breached these Terms and Conditions causing a Sender loss, we will refund the Sender the Transaction Amount and the Service Fee.

9.2 If a Transaction is delayed or fails, or if an executed Transaction is not authorized, you may have a right to receive a refund or compensation under laws relating to the provision of international money transfer services. In the case of any unauthorised or incorrectly executed Transaction, any such right may be prejudiced if you do not notify us of the unauthorised or incorrectly executed Transaction without delay, or in any event within thirteen months after the debit date. We will provide you with the further details of your rights to a refund or compensation if you contact us using the contact details at the end of these Terms and Conditions.

9.3 Any claim for compensation made by you must be supported by any available relevant documentation.

9.4 To the maximum extent permitted by applicable law, if any loss that you suffer is not covered by a right to payment under the laws referred to in clause 11.2, and subject to the applicable law, we will only accept liability for that loss up to a limit which is : (a) the amount of any Service Fee and (b) CAD300, unless otherwise agreed by us in writing. The cap on our liability only limits a claim for loss arising out of any single Transaction or series of related Transactions, or (if a loss does not arise out of a Transaction or related Transactions) any single act, omission or event or related acts, omissions or events. This means that if, for example, you suffer loss by reason of our failure to perform our agreement with you under two unrelated Transactions, you might be able to claim up to CAD5,00.

9.5 Subject to applicable law, we do not, in any event, accept responsibility for:

9.5.1 any failure to perform the Service (e.g. your Instruction) as a result of circumstances which could reasonably be considered to be due to abnormal and unforeseen circumstances or outside our control or due to our obligations under any applicable laws, rules or regulations;

10.1 In consideration of you agreeing to abide by these Terms and Conditions, we grant you a non-transferable, non-exclusive license to use the Services, including without limitation, subject to these Terms and Conditions, our Privacy Policy. We reserve all other rights.

10.2 Except as expressly set out in these Terms and Conditions or as permitted by any local law, you agree:10.2.1 not to copy the Services, (except where such copying is incidental to normal use of the Services, or where it is necessary for the purpose of back-up or operational security); and10.2.2 not to rent, lease, sub-license, loan, alter, translate, merge, adapt, vary or modify the Services.

10.3 You acknowledge that the Services have not been developed to meet your individual requirements, and that it is therefore your responsibility to ensure that the facilities and functions of the Services meet your requirements.

10.4 We only supply the Services, for domestic and private use. You agree not to use the Services, for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Specifically (but without limitation), we do not accept any liability for loss or damages to you or any third party resulting from any delay in us processing an Instruction or refusal by us to execute a Transaction pursuant to these Terms and Conditions.

10.5 Transfergratis website access is provided to you free of charge and as a result no representations, conditions, warranties, or other terms of any kind are given in respect of the website, and all statutory warranties and conditions are excluded to the fullest extent possible under applicable law.

10.6 In relation to your use of the website, we do not, in any event, to the extent permitted by law, accept responsibility for:

10.6.1 any failure to perform the Services, or any losses or delays in the transmission of messages, due to circumstances outside our control or due to our obligations under any applicable laws, rules or regulations;

11.1 You acknowledge that these Terms and Conditions shall be entered into electronically, and that the following categories of information ("Communications") may be provided by electronic means:

11.1.1 these Terms and Conditions and any amendments, modifications or supplements to it;

11.1.2 your records (e.g. of transactions) through the Service;

11.1.3 any initial, periodic or other disclosures or notices provided in connection with the Service, including without limitation those required by law;

11.1.4 any customer service communications, including without limitation communications with respect to claims of error or unauthorised use of the Service; and

11.1.5 any other communication related to the Service or Transfergratis.

11.2 The Service does not allow for Communications to be provided in paper format or through other non-electronic means. You may withdraw your consent to receive Communications electronically, but if you do, your use of the Service shall be terminated. In order to withdraw your consent, you must contact us using our contact information at the end of these Terms and Conditions.

11.3 In order to access and retain Communications, you must have or have access to the following:

11.3.1 an internet browser that supports 256 – bit such as Internet Explorer version 8.0 or above;

11.3.2 an e-mail account, e-mail software capable of interacting with Transfergratis's e-mail servers and the capability to read e-mail from Transfergratis, and a device and internet connection capable of supporting the foregoing; and

12.1 You may terminate these terms and conditions upon one month’s written notice. We may terminate these general conditions upon two months' notice, except in cases provided for in clause.

12.2 We may terminate these Terms and Conditions with immediate effect if you:

12.2.1 become, or we reasonably believe or become aware that you are likely to become insolvent or declared bankrupt;

12.2.2 are in breach of any provision of these Terms and Conditions;

12.2.3 use the Service or website in any way that disrupts our other customers, or you something that we believe is likely to discredit us.

12.2.4 by any means of communication, intimidate, harass or threaten Transfergratis or its employees with violence, property damage or other offensive, indecent or hateful material;

12.2.5 for any violation or attempted violation of security of the Website (including but not limited to limit yourself to: modify or attempt to modify information; unauthorized connections, access or deletion of unauthorized data; interfere with the service, system, host or network; reverse engineering of any kind; spam; piracy ; the falsification of data ; the introduction of viruses, Trojan horses, worms or other destructive programs or engines or harmful; or test security in any way); or

12.2.6, in Transfergratis' reasonable opinion, you are using the Service in connection with activities fraudulent, illegal, or allow a third party to do so.

13.1 If you wish to make a complaint about any aspect of the Transfergratis service, please send your complaint in writing to the address shown on the Contact Us page of our website.

13.2 We will acknowledge receipt of your complaint. We will investigate your complaint and come back to you with the results of our investigation as soon as feasible after the receipt of our acknowledgement of your complaint.

14.1 Governing law: For users who are NOT residents in the province of Quebec, this Agreement will be governed by Ontario law and the federal laws of Canada applicable therein, and the parties submit to the exclusive jurisdiction of the courts located in the province of Ontario. For users who are residents in the province of Quebec, this Agreement will be governed by Quebec law, the federal laws of Canada applicable therein, and the parties submit to the exclusive jurisdiction of the courts located in the province of Quebec.

14.2 No Waiver: The failure of Transfergratis to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision.

14.3 Modification: Subject to applicable law, we may modify any or all of these Terms and Conditions from time to time without notice to you, except as may be required by law or as we determine appropriate. You can review the most current version of the Terms and Conditions at any time by reviewing the website. We will indicate at the top of this page the date these Terms and Conditions were last revised. If you have registered with respect to the Services, as required by law or as we determine appropriate, we will provide you with notice of any such modifications to these Terms and Conditions at least 30 days before the amendment comes into effect, indicating the new clause, or the amended clause and the clause as it read formerly, using any contact information we may have available for you. You may refuse the amendment and rescind, or cancel your participation without cost, penalty or cancellation indemnity, by sending us notice to that effect no later than thirty (30) days after the amendment comes into force, using the information in the notice. You may terminate your use of the Service if you do not agree with any modification or amendment. If you use the Service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify these Terms and Conditions and acknowledge that any attempts by you to modify these Terms and Conditions shall be void.

14.4 Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes all prior understandings or agreements relating to the subject matter of this agreement.

We take security very seriously at Transfergratis and we work hard, using state-of-the-art security measures, to help make sure that your information remains secure. The Transfergratis Service is intended to be a safe and convenient way to send money to friends and family and to other people that you trust. However, we do advise you to consider very carefully before sending money to anyone that you do not know well. In particular, you should be very cautious of deals or offers that seem too good to be true - they may be scams. If you are aware of anyone or any entity that is using the Service inappropriately, please email us using our contact form. Similarly, if you receive any emails, purporting to be from Transfergratis, which you suspect may be "phishing" (fake) emails, please forward them to us using our contact form. registered with FINTRAC under no. 21138662

-Accepted Payment Methods

All customer payments must be made exclusively through Interac Email Money Transfers (EMT).

- Payment Instructions

Upon onboarding, ypu will receive clear instructions for submitting payments via Interac EMT. Our team confirms receipt and provides any additional guidance necessary to complete the transaction.

- Refunds and Disbursements

Refunds, if applicable, are processed solely via Interac EMT back to the original sender's account. No alternative refund methods are currently offered.

- Terms of Service Reference

All payment transactions are subject to our general Terms of Service. Payment-specific instructions supplement these terms and are communicated individually during client onboarding.