Frequently Asked Questions
Sending money from Canada is fast and easy with Transfergratis. Simply create an account on our website or app, choose the destination country, enter the amount, add your recipient's details, and complete your money transfer using a bank deposit or debit/credit card—all in just a few clicks.
With Transfergratis, you can send money from Canada to 12 African countries, including Cameroon, Ivory Coast, Togo, Benin, Ghana, Ethiopia, Kenya, Gabon, Gambia, Rwanda, Tanzania, and South Africa—reaching family and friends where it matters most.
You can fund your money transfer securely using a Canadian bank transfer or a debit or credit card. This flexibility allows you to choose the payment method that works best for you.
Money transfers are delivered quickly and reliably. Mobile money payouts (such as MTN Mobile Money, and Orange Money) are usually completed within minutes, while bank deposits typically arrive within one business day.
No hidden fees—ever. Transfergratis offers FREE money transfers from Canada to Africa. The amount you send is the exact amount your recipient receives, making it a transparent and cost-effective way to send money internationally. Use our currency converter to know the amount of money that your recipient will receive.
Transfergratis supports both small and large money transfers. You can send up to $5,000 CAD per transaction via mobile money and up to $15,000 CAD per transaction via bank deposit, subject to your bank's limits. Transfers start from as low as $15.
Your recipient can receive the money through a secure bank deposit or mobile money, depending on the selected payout option. Once the transfer is completed, they receive an SMS or email notification with clear instructions on how to access their funds.
Yes. For your security and to meet Canadian regulatory requirements, Transfergratis requires identity verification. This usually involves uploading a valid ID and proof of address. The process is quick and helps keep your money transfers safe.
Absolutely. Transfergratis is a registered Canadian Money Services Business (MSB) regulated by FINTRAC. We use advanced encryption and secure systems to protect your money and personal information at every step of the transfer.
Yes. You can track your money transfer in real time through your Transfergratis account. You'll also receive instant notifications when your transfer is sent, processed, and successfully delivered.
Our support team is ready to help. If you experience a delay or entered incorrect recipient details, contact Transfergratis support immediately via email or in-app chat. To avoid delays, always double-check recipient information before sending money.
